Overview
Our refunds and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
AR Masale doesn’t offer any kind of return unless it is for subscription-services like Assal Malvani Subscription or The Masala Box Subscription
In case you want to return products related to the above two subscription-services, you can talk with [email protected] or WhatsApp us. We will help you with the return personally
Refunds
AR Masale accepts refunds if the product is below expectations, damaged, or tampered with. You can contact our Team immediately and provide us some photos regarding the product. After a small enquiry, we will process your refund
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds
We inform you when your refund is initated or processed. If you haven’t received a refund yet, then:
- Check your bank account again.
- Contact your credit card / debit card / UPI company. It may take some time to reflect on your account
- Contact your bank. There might be a processing time or issue with the bank’s server, etc.
If you’ve done all of this and you still have not received your refund yet, please contact us immediately, and we will assist you
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded, unless you find them of inferior quality from the regular priced item. Our sale items are not dependent on our stock or inventory, but on the festivals and seasons that call for an actual sale
Exchange
We are no Amazon when it comes to all this. Ours being a small company, we might take time with shipping. In most cases, we have to bear the expenses when it comes to exchanges. We only replace items if they are defective or damaged. If you need to exchange it for the same item or you have any other request, best is to WhatsApp us at +91 9653103209 or email us at [email protected]Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to AR Masale, 24/165, Shivai Nagar, Thane W, Maharashtra, India 400606
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. We shall inform you of the same
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, but we will try our best to keep track of the same too
Need help?
Contact us at our whatsapp or email as mentioned above for questions related to refunds and returns.